Refund policy

Returns & Refunds

For an eligible online purchase, you may withdraw within 14 days after you, or a person you designate, receive the goods. For an order delivered in separate parcels, the period starts when the last item is received. Tell us clearly that you wish to withdraw before the period ends. You can email hello@youryellowbag.com with your order number, or use your customer account to request a return or cancellation. We will acknowledge your withdrawal request by email without undue delay.

Send eligible goods within 14 days after telling us you are withdrawing to: ΒΑΣΙΛΙΚΗ ΛΥΚΟΥΡΑ ΚΑΙ ΣΙΑ ΕΕ (operator of Your Yellow Bag, trading as Beauty Princess & Co.), Αδερφών Πιερράκου 23, 157 71 Ζωγράφου, Αθήνα, Ελλάδα. Please include your order number. If you withdraw because you changed your mind, you pay the direct cost of sending the goods back. This cost depends on the carrier you choose.

After a valid withdrawal, we refund the price paid and the standard outbound delivery charge where required by law, generally within 14 days after receiving your notice. We may wait until we receive the goods or proof that you sent them back, where the law permits. We use the original payment method unless you expressly agree otherwise without a fee.

Some goods may be exempt from change-of-mind withdrawal, including sealed goods unsuitable for return for health or hygiene reasons once unsealed. We will assess each request under applicable law; this is not a blanket exclusion for all beauty or fragrance products. You may be responsible for diminished value caused by handling beyond what is needed to inspect the goods, where the law permits.

If goods are faulty, damaged, incorrect or not as described, contact hello@youryellowbag.com with your order number and the issue. Your legal remedies are separate from the change-of-mind right, and you do not bear return costs that the law requires us to cover.

To give notice of withdrawal, you may write: “I withdraw from my order [order number] for [goods], ordered on [date] and received on [date]. My name is [name] and my address is [address].” You may send this to hello@youryellowbag.com. Using this wording is optional.